When you click to make a payment or log into your account, the screen may freeze, show an error message, or refuse to process your request. The most common cause is incomplete identity verification or a mismatch in your personal details.
Identity Verification Holds Up Your Account
You might see a message saying documents are under review or have been rejected.
- Unreadable scan of your ID or passport
- Expired document
- Name on the document does not match your registration name
- Address proof is older than the allowed period
- Selfie does not show your face clearly
- Open your account settings and look for the verification section.
- Select the document type you need to upload.
- Take a photo of your government-issued ID (passport, driver licence, or national ID card).
- Make sure the entire document is visible and no part is cut off.
- Avoid flash that creates glare or shadows on the text.
- Save the image as a JPG or PNG file under the size limit.
- Upload a utility bill or bank statement as proof of address.
- Ensure the bill or statement is issued within the last three months.
- Check that your full name and address are printed on the document.
- Take a selfie holding your ID next to your face.
- Do not wear sunglasses, a hat, or a mask in the selfie.
- Submit the documents through the provided upload button.
- Wait for the confirmation email that your documents are received.
- If the status remains unchanged for several days, contact support for an update.
Contact support when you have uploaded clear documents and the status has not changed after the time stated on the website.
Withdrawal Pending Longer Than Usual
Your withdrawal request shows as ”pending” or ”processing” and does not move to completion.
- Verification still in progress
- Withdrawal amount is above the free withdrawal limit
- Bank account details entered incorrectly
- Bonuses with active wagering requirements
- New payment method not yet authorised
- Log into your account and go to the withdrawal history page.
- Check if any pending verification steps are listed there.
- Complete the identity verification process described in the previous section.
- Review your bonus balance and wagering progress.
- Finish any wagering requirements before requesting a withdrawal.
- Go to your payment methods and confirm the bank or e-wallet details.
- Ensure the name on the payment method matches your registration name.
- Remove any old payment method and add a new one if needed.
- Check if a withdrawal limit applies to your current method.
- If a limit is reached, try a different payment method with a higher cap.
- Cancel the current withdrawal request if it has not been processed.
- Submit a new withdrawal for an amount within your method’s limit.
- Wait for the processing period stated on the website.
- Contact support if the status does not change after that period.
Contact support when you have completed all checks and the withdrawal still does not reflect in your account within the stated timeframe.
Cannot Log In After Failed Attempts
You see a message that your account is locked or your password is incorrect.
- Typing the wrong password multiple times
- Browser cache storing an old session
- Account temporarily locked for security
- Using a different email or username to log in
- Two-factor authentication code entered incorrectly
- Go to the login page and click the ”Forgot password” link.
- Enter the email address you used during registration.
- Open your email inbox and click the password reset link.
- Set a new password that is at least eight characters long.
- Include a mix of letters, numbers, and symbols.
- Clear your browser cache and cookies for the casino spinbet site.
- Close the browser completely and reopen it.
- Type your email and new password manually to avoid autocorrect.
- If two-factor authentication is enabled, check the authenticator app for the current code.
- Type the six-digit code exactly as it appears.
- Wait a few seconds if the code does not work and try the next one.
- Attempt to log in again after the lockout period has passed.
- If the account stays locked, contact support to unlock it.
- After unlocking, change your password again for safety.
Contact support when you have reset your password and waited the lockout period, but the account still shows as locked.
For faster resolution on login issues, visit the SpinBet support page directly from the website.
Deposit or Withdrawal Declined Due to Limits
A message says the transaction was declined because it exceeds a limit or the payment method is not accepted.
- Daily or weekly deposit limit reached
- Withdrawal amount above the maximum per transaction
- Payment method not supported in your country
- Bank or card provider blocks gambling transactions
- Account standing, such as pending verification
- Log into your account and open the account settings or limits section.
- View the current deposit and withdrawal limits for your account.
- Compare the amount you tried to send with the limits displayed.
- Reduce your deposit or withdrawal amount to a value within the limit.
- If you need a higher limit, look for an option to request an increase.
- Provide any documents required for a limit increase request.
- Wait for the approval before retrying the transaction.
- Try a different payment method that is listed as available for your country.
- Contact your bank or card provider to ask if they allow gambling payments.
- If they block it, use an alternative method like an e-wallet or prepaid card.
- Check if your deposit method has its own daily limit (some e-wallets do).
- Split a large deposit into two smaller deposits on separate days.
- For withdrawals, ensure your account is fully verified first.
- Cancel the declined withdrawal and submit a new one within your method’s limit.
- Contact support if you cannot find a limit increase option or your preferred method is not listed.
Contact support when you have tried a different payment method and adjusted the amount, but the transaction is still declined and you see no reason in your account.
A practical tip that prevents most of these problems: complete your identity verification and set your payment limits before you make your first deposit.